Our system allows your customers to request service with a simple text/SMS message. The system automatically recognizes your customer's mobile number and responds based on the custom policy and specific questions setup for this customer.
The system automatically routs the message to the right team, on-call personnel, or sub-contractor. The notifications are sent to personnel assigned to shift based on time, day of the week, and month. Set up custom notifications for special dates and holidays. The request for Quote/proposal can be routed to sales team.
The built in customizable question and answer system will capture all the important information your team needs to deliver fast service. information such as service details, location, equipment, PO, quote needed, etc. The questions can be customized for each customer
The system tracks all regular and emergency service requested by the customers. The built-in work progress system tracks the work completion timeline, keeping customers updated. As a result, no opportunities slip through the cracks.
No apps to download.
Track the frequency of service calls per equipment, identifying equipment with most problems. This will allow you to identify and present upgrade or reapir solutions to the customer.
Most good customers are looking for good partnerships with the service providers and contractors who will make them successful. Quick response to customer's emergencies is a test for the service provider to perform and help build the relationship.
Our technology is designed for a quick response to the customer. Your customer can simply send a text/SMS message. Our system routes the service request to the on-call personnel. As a result, the customer response time goes from hours to minutes.
The notifications are sent to personnel assigned to shift based on time, day of the week, and month. Set up custom notifications for special dates and holidays.
A dedicated phone number can be set up to receive non-emergency service requests. The system creates a to-do list for the next service visit. This can be a gold mine for your organization to find work that needs to be quoted for extra revenues.
Customer or sub-contractor personnel can be added to the email or SMS service Notification and Escalation sequence. This will make your service an integral part of the customer process.
Most Control Automation Systems and CMMS can send emails in the event of critical alarms or service ticket creation. Our system will process this email and trigger the Notification and Escalation sequence.
Our system automatically responds to the customer service request and asks critical questions for the service visit. The questions can be customized for each customer based on customer's process.
The system automatically organizes the work into the initial call, In Progress, and Completed buckets. This allows your team and the customer to monitor work progress and improve communication.
The reality is that your front-line personnel are constantly being reassigned to various positions and accounts. Still, customers should always know the service and sales contacts assigned to their organization. Our system will maintain the latest contact list that customers can access.
To better track the performance of each team, separate branches can be set up. This provides better analytics into your service business.
You control who can request service with text/SMS message. You can invite your customer and give access. The customer has to opt-in to receive the notification message.
One place for all customer reports and documents. Set up a distribution list for reports and other documents.
See where the service calls are being requested, so the correct number of personnel can be scheduled for that territory area.
Free Test Drive
Let's setup your account with just few of your customers
Monitor Results
Easily track service calls and increase in business
Additional Opportunities
Use the system to find equipment with repeat problems and propose solutions to the customers
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Setup full account only if you see increase in business. Cancel if you don't
No Risk
No obligations